2025-05-09 How Fix Take Control Feature from N-Central Console

Solution

Use the N-able N-central UI to uninstall and re-install:

These steps can only be performed at the SO or Customer level.

Select the desired device.
Go to Remote Control Settings > General.
Uncheck the option Install Take Control.
Click SAVE.
Click ADD TASK> Update Asset Info.
Wait a few moments so the uninstall command takes action on the remote end.
- This can vary from 2 minutes to 15 minutes depending on the remote environment.
Go to Remote Control Settings > General.
Check Install Take Control.
Click SAVE.
Click ADD TASK > Update Asset Info and wait for a few minutes (as in step 6).

If the issue is not resolved, follow the steps below:

Select the desired device.
Go to Remote Control Settings > General.
Uncheck the option Install Take Control.
Wait a few moments so the uninstall command takes action on the remote end.
If existing, run the uninstall application located on this path: C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\uninstall.exe:
- You can run this file remotely & silently using the Command Line option from the Tools > Command Prompt in N-able N-centralby running the commands:
  - 64-bit systems:
    1. cd "C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central"
    2. C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central> uninstall.exe /S
  - 32-bit systems:
    1. Use this command prompt to delete properly rmdir /s /q /s recursive Mode /q Silence (Background) mode
    2. cd "C:\Program Files\BeAnywhere Support Express\GetSupportService_N-Central"
    3. C:\Program Files\BeAnywhere Support Express\GetSupportService_N-Central> uninstall.exe /S
If existing, delete the ProgramData folder and the BA Agent folder respectively:
- Use this command prompt rmdir /s /q /s recursive Delete /q Silence mode
- C:\ProgramData\GetSupportService_N-Central
- C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central
Go to Remote Control Settings > General.
Check Install Take Control.
Click SAVE.
Click ADD TASK > Update Asset Info.
Wait until the installation completes.

If these instructions do not help please contact our support team and ask for the manual installer link.