How do I check Internal SALTO reader configuration for a Towel Centre Software?

Introduction:

SALTO readers are high-use devices, particularly in high-traffic areas like the waterpark, where constant wear and exposure to humidity can lead to frequent hardware issues. These readers are crucial for towel control for guest, and any malfunction can affect customer experience and daily operations. This article provides a step-by-step guide on how to check the internal configuration of SALTO readers specifically for integration with Towel Center software.

Step 1: Checking Local PC Configuration

Before assuming the issue is with the SALTO reader itself, ensure the local PC configuration is in order:

Confirm that the operating system is up to date and that there are no port or driver conflicts.
Ensure the PC is properly connected to the network and has adequate permissions to access the towel management system database.

Step 2: Application Software Configuration on Servers

Next, review the Towel Center software configuration on the server:

Verify the server's connectivity and ensure the software is configured to communicate with the SALTO reader at the specific location.
Check at Nickel File Server this folders and files must be created as follow:

This physical path location must be a shared resource at the application server NF-NPS-02

The synchronization program SyncReservations must be running all the time

Also check that the security and access settings are correct, as any authentication issue may block data flow from the reader to the server.

Step 3: Verifying Internal Configuration of the SALTO Reader

If issues persist after checking the previous steps, it may be necessary to check the internal configuration of the SALTO reader:

Access the Configuration internal device:

Take out the lid of reader and check data cables are connected properly to device mainboard.
The transmission activation PINS must be set as same at attached picture.
The reader must the show in the program a code number that will get all guest information to towel centre software.

Note: If you see other info like names or others codes the reader is not working properly and you must see previous steps

Conclusion:

Verifying the internal configuration of a SALTO reader can resolve issues not apparent in the PC or server software. Ensuring that each component is correctly configured reduces the risks of hardware failures due to high use and humidity exposure in waterparks.

This systematic approach helps to quickly determine if the issue is internal to the reader or requires further technical support.